Statement of Confinement
WN Health Pty Limited is committed to protecting your privacy and any personal information we collect. We comply with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
We are committed to safeguarding personal privacy. We recognise that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, WN Health Pty Limited will only collect and use personal information as set out below.
Collecting Personal Information
WN Health Pty Limited will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client.
We collect personal information primarily to enable us to provide clients with our services. We may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
You don’t need to identify yourself when you deal with us (e.g. to find out more about treatments or products) however in certain situations we will only deal with individuals who have identified themselves to us.
When a treatment or product is purchased personal information will be requested in order to provide the requested treatment or product, provide updated information, and advise of other treatments and products available at our clinics, which may be of interest. You are not obligated to provide personal information however failure to do so may result in WN Health Pty Limited being unable to provide services or products to you.
Personal information is collected directly from clients or potential future clients when they personally complete and submit a consent form to become a client of WN Health Pty Limited. This can be done in person at one of our clinics.
Collecting Sensitive Information
Use of Tracking Technologies
We may use web beacons on this site from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Using and Disclosing Your Personal Information
Personal Information will be used for the following primary purpose:
- To fulfil obligations pursuant to a client’s request for, and WN Health Pty Limited agreement to provide, services, products and/or any other agreement between the client and WN Health Pty Limited:
- To render services to the client;
- To provide information about products, services and/or special offers;
- To obtain opinions or comments about products and/or services from clients;
- To record statistical data for marketing analysis from clients.
We may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of client lists and / or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.
WN Health Pty Limited recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of WN Health Pty Limited, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Contact by WN Health Pty Limited
WN Health Pty Limited does not send advertising information without obtaining prior consent. If an individual receives communications from us which they do not wish to receive, they may remove their name from the marketing database by contacting us through the contact page on the website, or unsubscribing from the marketing material (where available).
Access to and Accuracy of Personal Information
WN Health Pty Limited takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by WN Health Pty Limited is accurate. To make a request to access and/or correct your personal information, please contact WN Health Pty Limited using the contact details provided below.
While WN Health Pty Limited will always endeavour to give access to personal information free of charge, WN Health Pty Limited reserves the right to charge individuals for access to personal information to cover costs associated with:
- searching for, locating and retrieving personal information and deciding which information to provide to the individual;
- using an intermediary; and
- reproducing and sending the information.
WN Health Pty Limited is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact WN Health Pty Limited using the contact details provided below.
Storage and Security of Personal and or Sensitive Information
We take all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hard copy format: these are protected in controlled facilities. WN Health Pty Limited employees and data processors are obliged to respect the confidentiality of any personal and / or sensitive information held by us. WN Health Pty Limited only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need or we are no longer required by law to keep, wherever possible.
Links to Other Websites
We may provide links to websites outside of our site. These linked sites are not under the control of WN Health Pty Limited, and WN Health Pty Limited is not responsible for the conduct of companies linked to the WN Health Pty Limited website, or for the performance or otherwise of any content and / or software contained in such external websites.
Problems, Queries or Complaints
Name: Krisanthi Koungras
Phone: 02 9223 4733